Susan Braovac Counselling & Psychotherapy is regulated by the British Association of Counselling and Psychotherapy (BACP).
Should you have a complaint about my work, this should be directed to the BACP, the body responsible for issues of professional conduct.
I record and securely store personal details about clients, such as Name, Date of Birth, Address, Contact Number, E-Mail, and any other information you deem necessary, in accordance with the requirements of the General Data Protection Regulation 2018 (GDPR 2018) and the UK Data Protection Act 2018 (DPA 2018).
All personal details and case notes (brief summaries of our work together) are stored in a locked cabinet, accessed only by myself. All notes are anonymised and identified solely by a client number.
Appointments are managed in a paper diary, where you will be referred to only by your client number.
I use a mobile number to receive and make client phone calls and text messages. I do not hold your number in my contacts under your name, and my phone is password protected.
I use a personal laptop for client e-mails. My business account is separate from my personal e-mails.
My website does not hold onto your personal information.
I will keep your personal details for 4 weeks after our sessions have ended, in case we have any outstanding administration, or for if you choose to return, After this period, all details will be shredded.
Brief, formal case notes (Process Notes) are written after each session and are required by law. They will be retained for 7 years and then shredded.
Any text messages and e-mails will be deleted after counselling has ended.
In line with the requirements of my professional body, the British Association of Counselling & Psychotherapy, (BACP) I receive regular Supervision from a qualified supervisor, in order to ensure I work ethically and professionally. You are referred to by your first name only, and all work between myself and my supervisor is confidential.
It is my moral and ethical duty to keep any information you choose to share with me confidential. However, I do have a legal and professional obligation to protect the well-being of both yourself, and others, to adhere to legal limitations, in line with the Childrens Act, The Terrorism Act, the Money Laundering Act and the Drug Trafficking Act.
In the event of having to breach confidentiality, I will endeavour to discuss this with you first, so that we can work together to keep you safe. If a mutual agreement can not be reached however, I will discuss how to proceed with my Supervisor.
In accordance with GDPR you have the right to:
Feel free to contact me if you have any questions about how therapy works, or to arrange an initial assessment appointment. This enables us to discuss the reasons you are thinking of coming to therapy, whether it could be helpful for you, and whether I am the right therapist to help.
All enquiries are usually answered within 24 hours, and all contact is strictly confidential, using secure phone and email services.